Shipping Protection is an optional add‑on that insures your order against loss, theft, or damage in transit. For a small percentage of your cart total (shown at checkout), you gain peace of mind that we’ll replace or refund your items quickly if something goes wrong.

Lost packages: No tracking updates for consecutive days.

Stolen (“delivered” but not received) packages: After business days of no delivery.

Damaged items: Merchandise arriving broken or unusable.

Toggle the “Add Shipping Protection” switch in your cart or at checkout. The fee will appear as a separate line item called “Shipping Protection.”

Go to :

Enter your order number and the email used at checkout.

Follow the guided steps to upload any photos or details.

Submit—most claims are reviewed within hours.

Most claims are approved within business hours. Once approved we’ll ship a replacement or issue a refund immediately.

You may remove or refund Shipping Protection any time before your order ships. After fulfillment, the fee is non‑refundable.

If your tracking hasn’t updated for days, file a claim and we’ll investigate or replace your order.

Wait business days to ensure it hasn’t been mis‑scanned, then file a claim. We cover porch‑piracy scenarios under Shipping Protection.

Carrier insurance is limited and can take weeks. Our Shipping Protection is faster and covers porch piracy, which carriers do not.

Claims are handled by our partner Shipment Guard, specialists in e‑commerce shipping insurance. All you need to do is submit the short form.

Reach our support team at